General conditions and legal information
Field of application
The present conditions are applicable in all the commercial relations - products and services - between Hedonistica Sàrl and its customers. Any other conditions are only valid if they are in writing and signed by authorised persons.
Opening an account
The customer will inform Hedonistica Sàrl of any change of name, address or company name.
Price
All catalogue prices and prices published on the Internet are without obligation. We reserve the right to adjust prices to current market rates. We reserve the right to make changes to prices and product ranges. Price changes will be applied immediately without prior notice. VAT will be shown separately on the invoice. Additional costs may be charged for packaging and dispatch. All deliveries, transport, services and unloading are subject to VAT.
Product orders
Products are ordered by the customer on the basis of individual orders, in person, in writing, by e-mail, on the online shop or by telephone.
If Hedonistica Sàrl does not accept the cancellation of an order, the customer will be required to pay an amount equivalent to the costs incurred by the company.
No goods will be delivered on invoice to a person on behalf of third parties, without their authorization.
Packaging
Lost packaging (glass, cardboard, etc.) will not be collected from the customer's home.
Late delivery
Hedonistica Sàrl cannot be held responsible for delivery delays due to transport difficulties. In the event of delay, all expenses, damages and interests will be excluded.
Receipt of goods
The goods must be inspected on receipt. Any defects must be noted immediately on the delivery note, in the form of handwritten reservations, accompanied by the customer's signature. Defective products must not be accepted, otherwise they are deemed to have been accepted.
Complaints must be made immediately, but at the latest within 7 days of delivery.
Return of goods
All return requests must be made in writing within 7 days of receipt of the goods. Hedonistica Sàrl is not able to accept the return of goods without prior notice and without its agreement. Transport costs for the return of goods are at the customer's expense, unless otherwise agreed with Hedonistica Sàrl. Special orders cannot be returned.
Garantee
Goods in respect of which a complaint has been made must not be used under any circumstances. All costs arising from failure to comply with this rule shall be borne by the customer. A defective product that has been received or used is deemed to have been accepted.
In case of complaints made within the time limit concerning a product with a defective quality that can be attributed to Hedonistica Sàrl, the latter will replace the offending goods free of charge and as quickly as possible. Any other claim for compensation or civil claim is excluded. Hedonistica Sàrl declines any responsibility as for the choice of the delivered products, as well as on the consequences of their use, like the consequences of the use of defective products.
For the replaced products, Hedonistica Sàrl gives the same guarantee as for the initial services.
Hedonistica Sàrl declines any responsibility in the event of use or treatment not satisfying the rules of the art, in the event of abusive consumption, non-observance of prescription, inadequate storage or similar cases.
Complaints about the goods delivered do not release the customer from the obligation to pay on time.
No other claims on the part of the customer will be taken into consideration, in particular claims for compensation for damage not directly related to the delivery itself.
Invoice complaints
Complaints about any billing errors must be made within 10 days of receipt of the invoice.
Payments
The invoices relating to amounts due are payable, without additional expenses, in the 30 days following the date of invoicing. The delivered goods remain the property of Hedonistica Sàrl until the complete payment of the invoice. No other deduction is accepted, except written agreement on behalf of Hedonistica Sàrl. Payment by credit card on the online shop is net and does not give right to discount.
Hedonistica Sàrl reserves the right to require a cash payment, a production of guarantee or a payment in advance.
Deliveries on credit may be blocked with immediate effect for customers in arrears with their payments.
Legal jurisdiction
The place of jurisdiction for all disputes is Sion. Swiss law is applicable.
Contractual integrity
In the event that one of the clauses herein is contrary to a mandatory national or international provision, all of the provisions herein shall not be null and void, and the parties shall make every effort to maintain the effects of the invalid clause and the balance of these General Terms and Conditions of Sale.
legal information
Terms and conditions of use
By consulting and using the www.hedonistica.ch website, you accept the conditions of use described below.
No incitement
The information and opinions expressed on the site may not be understood as incitement to consume alcoholic beverages.
Place of jurisdiction and applicable law
These conditions of use are governed by Swiss substantive law. Any dispute shall be subject to the exclusive jurisdiction of the courts of the Republic and Canton of Valais.
Age
Only persons of legal drinking age may consult the site.
Exclusion of warranty
Hedonistica Sàrl makes every effort to ensure that the content of the site is accurate and up-to-date. Nevertheless, the company declines all responsibility for information that may be consulted on or from the site, in particular its content, completeness, accuracy or reliability. Clos de Tsampéhro makes no warranties of any kind, express or implied, including but not limited to warranties of uninterrupted or error-free service, performance or results from use of the site. The information contained on the site may be modified at any time. Hedonistica Sàrl cannot guarantee that the information is complete, true or up-to-date.